Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions
研究发现，工作中对快乐、悲伤、愤怒、恐惧、厌恶和蔑视等不同情绪的表达规则差异显著，且对顾客的情绪控制最强，对同事最弱，揭示了情绪表达规则的复杂性和细微差别。
The present investigation explored how emotional display rules at work differed as a function of discrete emotions and specific work targets. Display rules for the positive emotion of happiness were most likely to involve expressing the emotion as felt or expressing it with less intensity than is felt. Display rules for the negative emotions of sadness and anger were equally likely to involve showing nothing of the emotion or showing the emotion with less intensity than is felt. In contrast, display rules for fear, disgust, and contempt were most likely to involve showing nothing of the emotions. Furthermore, display rules differed across organizational targets, with the most control over emotional displays occurring for customer targets and the least control occurring for coworker targets. In sum, emotional display rules at work appear to be much more complex and nuanced than has been shown in previous organizational research.