Voices of survivors: Words that downsizing CEOs should hear
通过深度访谈一家正在大规模裁员的企业中层管理者，揭示他们对裁员策略的愤怒、退缩和怀疑等情绪反应，指出CEO必须倾听这些声音才能确保裁员成功。
Executive Summary Middle managers play a crucial role in corporate downsizing and restructuring as they evaluate and implement a strategy that is emotionally demanding and non-traditional. They are often ill-prepared to make a full commitment, especially if they are confused about the reasons for the downsizing and their role in its implementation. To “hear” their concerns, we extensively interviewed middle managers from one corporation engaged in a significant downsizing effort. We focus on their emotional responses to the strategy-voices which speak of anger, withdrawal and skepticism. In responding to these voices CEOs face a formidable leadership task. They need to listen carefully in order to hear what middle managers are saying about both the downsizing strategy and their uncertainty about their role in its implementation. Only when the voices of middle managers are heard will such efforts be successful.