Toward a theory of managing context in Six Sigma process‐improvement projects: An action research investigation⋆
通过参与式行动研究调查10个制造和服务企业的项目，分析项目情境、要素与成功的关系，提出12个研究命题，为六西格玛项目的情境管理理论做出贡献。
Abstract In this paper, field studies, extant literature, and domain knowledge are used to develop a theory of managing context in Six Sigma process‐improvement projects. By means of a participatory action research investigation involving ten projects in manufacturing and service firms, this paper examines the interrelationship among project context, elements, and success. Rich text‐based information for each project was analyzed for the underlying patterns and relationships using the NVIVO 8 qualitative data analysis software package. The insights gained from this in‐depth field investigation are presented in the form of 12 inductively derived research propositions that, when taken together, uniquely contribute to context‐based theory‐building in this area.