Language‐Based Exclusion and Prosocial Behaviors in Organizations
提出一个概念模型，认为语言多样性在多语言工作环境中可能引发基于语言的排斥，进而损害员工的亲社会行为，并探讨了程序不公平感、身份弱化和情绪低落等中介因素以及积极多样性氛围的调节作用。
Organizations can be seen as amalgams of languages that can serve as a source of divisive tensions among employees. In our conceptual model, we draw upon social identity and social exclusion research to propose that linguistic diversity increases the potential for language‐based exclusion in multilingual work settings. Language may cue listeners to ethnic or cultural stereotypes as well as negatively affect perceptions of speakers’ competence, leading listeners to exclude speakers of certain languages. We contend that when excluded, perception of oneself can be cast in an antagonistic relation to perceptions of others, with detrimental effects on prosocial behaviors. Perceptions of procedural unfairness, a weakened identity, and impaired mood serve to amplify the association between language‐based exclusion and prosocial behaviors. However, organizational factors such as positive diversity climate may mitigate experiences with language‐based exclusion. We outline an agenda for future research and discuss implications for human resource practice. © 2014 Wiley Periodicals, Inc.