FIRM TECHNOLOGICAL READINESS AND COMPLEMENTARITY: CAPABILITIES IMPACTING LOGISTICS SERVICE COMPETENCY AND PERFORMANCE
研究了技术准备度和技术互补性对供应商物流服务质量与绩效的影响，发现两者是供应链企业获得优质物流服务的关键能力，且物流服务质量作为核心能力能提升绩效。
This manuscript explores the importance of both technological readiness and technological complementarily in the management of supplier logistics service quality and performance. From a resource based perspective, the results support the importance of technological readiness and technological complementarity as important capabilities for supply chain firms in attaining superior logistics service quality. Additionally, the long standing belief that logistics service quality is a core competency that impacts superior performance is upheld. Finally, this manuscript gives managers insight into the dynamics of managing technology across partnerships.