为小企业客户提供咨询

Advising the Small Business Client

INTERNATIONAL SMALL BUSINESS JOURNAL · 2007
被引 102
人大 A-ABS 3

中文导读

研究了专业商业顾问与小企业主在文化、沟通偏好和学习风格上的差异,指出顾问需认识到这一差距并主动适应,以改善咨询关系。

Abstract

The context of the professional business advisor is explored, with specific focus on the culture, com m unication preferences and learning styles they prefer.The advisor's rational and analytic world-view is contrasted with the inform al and idiosyncratic world of the typical sm all business owner. Interviews with ten professional advisors suggest that there is som e truth to the assum ption that advisors and owners have disparate world-views. Advisors do recognize this disparity, but recognition of the problem is only the first step. Even advisors who are m otivated to improve the advice relationship by im m ersing them selves in the world of the sm all business owner can expect to face challenges because of the dynam ic nature of the advisory relationship and of the firm 's development.

小企业管理商业咨询客户关系组织文化