High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective
从雇佣关系的关系视角出发，研究了高绩效人力资源实践如何通过服务导向的组织公民行为影响生产率和离职率，并考察了失业率和商业策略的调节作用。
Taking a relational perspective on the employment relationship, we examined processes (mediation and moderation) linking high-performance human resource practices and productivity and turnover, two indicators of organizational performance. Multilevel analysis of data from hotels in the People's Republic of China revealed that service-oriented organizational citizenship behavior (OCB) partially mediated the relationships between high-performance human resource practices and both performance indicators. Unemployment rate moderated the service-oriented OCB–turnover relationship, and business strategy (service quality) moderated the service-oriented OCB–productivity relationship.