Organizational Performance and Information Technology Investment Intensity in the Insurance Industry
研究了1983-1986年间40家寿险行业技术领先企业的绩效与信息技术投资强度之间的关系，发现高绩效企业的IT成本占总运营成本比例更高，但占保费收入比例更低。
In this paper, we consider whether there existed a significant and systematic relationship between firm performance and information technology investment intensity in the home office operation of 40 systems technology leaders in the life insurance industry, 1983–1986. It is hypothesized that in top performance insurance firms (1) information technology costs as a proportion of total operating costs were higher, and (2) information technology costs as a proportion of premium income were lower, than in weak performance firms. Evidence is presented that indicates that firm performance was linked to the level of information technology investment intensity.