INTERACTIVE VIDEO ASSESSMENT OF CONFLICT RESOLUTION SKILLS
开发并验证了一种交互式视频评估方法，用于测量冲突解决技能，发现其与主管对冲突管理绩效的评分显著相关，但与认知能力无关，且对女性无不利影响。
In this research we developed and validated an interactive video assessment of conflict resolution skills. A model of conflict management was used to develop the conflict scenarios and part of the scoring key. Computer assessments of conflict resolution skills and two cognitive abilities were administered to 347 supervisors and job performance ratings were collected from their managers. The conflict skills assessment was found to be significantly related to supervisory ratings of on‐the‐job performance in managing conflict but to be unrelated to the measures of cognitive ability. In addition, the conflict skills assessment had no adverse impact for women. The implications of these results and directions for future research are discussed.