The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise
通过政策捕捉实验，研究了在职业关系中承诺被违背后，受害者愿意和解的前因，发现关系特征与冒犯者策略同样重要，且违背程度会调节这些因素的影响。
The antecedents of victim willingness to reconcile a professional relationship following an incident involving a broken promise were examined in terms of offender tactics (i.e., nature of apology, timeliness of reparative act, sincerity) and relationship characteristics (i.e., nature of past relationship, probability of future violation) using a within- and between-subjects policy-capturing design. Relatively speaking, relationship characteristics were as strongly related to willingness to reconcile as offender tactics. Furthermore, we found moderating effects of magnitude of violation on the willingness to reconcile a relationship following a trust violation. In particular, nature of past relationship was weighed more heavily, whereas probability of future violation was weighed less heavily when the magnitude of the violation was greater. Practical implications and recommendations for future research are discussed.