结构化选拔面试中不同信息来源之间的关系

RELATIONS BETWEEN DIFFERENT SOURCES OF INFORMATION IN THE STRUCTURED SELECTION INTERVIEW

PERSONNEL PSYCHOLOGY · 1998
被引 78
人大 AABS 4*

中文导读

研究面试中应聘者的视觉线索、回答内容与主管绩效评分的关系,发现视觉线索对面试评分的影响超出回答内容,且非言语线索(如注视、外貌)同时影响基于视觉和内容的评分。

Abstract

In this study we explored relations between visual cues displayed by interviewees, the content of their answers to interview questions, and supervisory ratings of performance. Sixty managers at 4 companies answered structured interview questions on videotape. Their supervisors assessed their performance on dimensions of managerial effectiveness. Three groups of student raters either watched the videotaped interviews without sound (visual information only), read transcripts of interviewees' answers to questions (content only), or watched and listened to the interviews (complete information) and then made judgments on the same dimensions of managerial effectiveness. Interviewees' specific nonverbal cues were also measured. Results indicate that visual cues have an effect on interview ratings above and beyond the content of responses. Nonverbal cues such as gaze and physical attractiveness seem to have an effect on both visually based and content‐based interview ratings. Furthermore, it is the integration of both verbal and nonverbal information that has the strongest relationship with performance ratings.

心理学面试非言语沟通管理绩效内容分析