Toward a theory of the linkages between safety and quality
利用认知失调理论，提出安全感知与质量结果之间关系的系列命题，并通过实证检验初步证明供应链中员工安全确实影响质量结果。
Abstract The role of employee safety in supply chain performance has inexplicably been overlooked by operations management literature. With a few notable exceptions, there is no guidance in the literature for operations managers trying to understand the role that employee safety at their own or a suppliers could play in quality outcomes. This manuscript takes a first step to rectify this oversight by using cognitive dissonance theory to build a series of propositions that link safety perceptions to quality outcomes. Empirical tests of these propositions provide initial evidence that safety does indeed contribute to quality outcomes in the supply chain.