User Involvement in Information System Development: A Conflict Model and Empirical Test
研究用户参与、影响力、冲突及冲突解决在管理信息系统开发三个阶段（启动、设计、实施）中的关系，发现参与带来影响力，进而引发冲突与解决，但无影响力的参与无法成功解决冲突。
This research explores the relationships among user participation, influence, conflict, and conflict resolution in the development of management information systems. Three stages of development are analyzed: initiation, design, and implementation. Results show that influence does result from user participation, and that influence leads to both conflict and resolution. Participation without influence, however, does not lead to successful conflict resolution in any of the three development stages.