Overview: Strategic human resource management in five leading firms
综合五家领先企业案例，发现增值人力资源部门的基础是依赖人才作为竞争优势的商业战略，其特点是运营卓越、关注员工和经理的客户服务，并需要理解人力资本问题的人力资源经理。
This article synthesizes findings from five case studies conducted in firms known to be leaders in the management of people. We drew three broad conclusions: 1 The foundation of a value-added HR function is a business strategy that relies on people as a source of competitive advantage and a management culture that embraces that belief; 2 A value-added HR function will be characterized by operational excellence, a focus on client service for individual employees and managers, and delivery of these services at the lowest possible cost; and 3 A value-added HR function requires HR managers that understand the human capital implications of business problems and can access or modify the HR system to solve those problems. © 1999 John Wiley & Sons, Inc.