Navigating The Bind of Necessary Evils: Psychological Engagement and The Production of Interpersonally Sensitive Behavior
研究个体在执行“必要之恶”（如解雇、告知坏消息）时的心理体验如何影响其对待受害者的方式，基于对111名管理者、医生、警察和成瘾咨询师的访谈，识别出四种应对风格。
We develop grounded theory about how individuals respond to the subjective experience of performing “necessary evils” and how that influences the way they treat targets of their actions. Despite the importance and difficulty of delivering just, compassionate treatment when it is most needed—when necessarily harming another person—little research has focused on those who must do so. Using qualitative data from 111 managers, doctors, police officers, and addiction counselors, we document how performers both engage and disengage when doing these tasks, unearth multiple forms of interpersonal justice, and identify four styles of response for handling necessary evils.