CONFLICT MANAGEMENT, EFFICACY, AND PERFORMANCE IN ORGANIZATIONAL TEAMS
研究从一家电子制造企业生产部门的61个自我管理团队收集数据，发现合作性冲突管理能提升冲突效能，进而带来更好的团队绩效。
The study empirically links conflict management literature with research on efficacy and organizational teams. Sixty‐one self‐managing teams with 489 employees were recruited from the production department of a leading electronic manufacturer. Structural equation analysis supports the model that a cooperative instead of competitive approach to conflict leads to conflict efficacy that in turn results in effective performance as measured by managers. Findings suggest how organizational teams can be prepared to make use of their autonomy to deal with problems and conflicts so that they are productive.