Re-examining the effects of psychological contract violations: unmet expectations and job dissatisfaction as mediators
研究了心理契约违背如何通过未满足期望和工作不满影响员工离职意向、忽视职责和组织公民行为，对管理者和组织心理学家理解员工行为机制有参考价值。
This research examines whether the relationships between psychological contract violations and three types of employee behavior (intention to quit, neglect of in-role job duties, and organizational citizenship behaviors) are mediated by unmet expectations and job dissatisfaction. Using a sample of over 800 managers from a wide variety of research sites, this study tests for mediator effects using both hierarchical regression analyses and structural equation modelling. The results suggest that unmet expectations and job dissatisfaction do partially mediate such relationships. Copyright © 2000 John Wiley & Sons, Ltd.