ROLE DEFINITIONS AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE IMPORTANCE OF THE EMPLOYEE'S PERSPECTIVE.
对317名文员调查发现，员工对分内与分外行为的定义存在差异，且这些差异与组织承诺和社会线索相关。
A survey of 317 clerical workers demonstrated that employees differed in what they defined as in-role and extra-role behavior, that these differences were related to commitment and social cues, and...