将西班牙银行业中的遗忘与服务质量通过学习过程联系起来

Linking unlearning with service quality through learning processes in the Spanish banking industry

• Ignacio Cepeda-Carrión 通讯
• Antonio Genaro Leal Millán
• Jaime Ortega Gutiérrez
• Antonio L. Leal‐Rodríguez