Business Process Reengineering: Charting a Strategic Path for the Information Age
提出一个基于中介程度和协作程度的框架，分析信息技术如何通过改变流程特征来提升绩效，并为再造特定流程提供战略路径选择指南。
Many organizations are undergoing major restructuring efforts in order to be viable in today's changing economic environment. Business process redesign (BPR), which involves the radical redesign of age-old business processes, represents one such effort. Information technologies (IT) play an important role in BPR. This article presents a framework for examining business processes based on two process characteristics—degree of mediation and degree of collaboration—to show how IT may be applied to improve process performance by altering these process characteristics. Based on the framework, guidelines are provided for selecting strategic paths in reengineering specific processes.