How to learn new tasks: Shop floor performance effects of knowledge transfer and performance feedback
通过两个实验室实验，研究了知识转移和绩效反馈对个体学习新任务绩效的累积影响，发现显性知识转移优于其他形式，而外部绩效反馈无显著额外效果。
Abstract We investigate how learning and the task performance of individuals are affected by different forms of knowledge transfer. Whereas previous research has proven the positive performance impacts of knowledge transfer, self‐observation and feedback mechanisms individually, we explore the cumulative effect of these factors on learning and performance. With the help of two laboratory experimental studies reproducing manufacturing tasks that are typical for industrial production, we show that explicit knowledge transfer is superior to other forms of knowledge transfer. Externally provided performance feedback in the form of cost information and non‐financial performance indicators has no effect on the order of different forms of knowledge transfer. Moreover, external feedback does not even have an additional significant performance effect on learning new tasks irrespective of the type of knowledge transfer.