The nature and structure of workers' trust in management
基于面分析法构建信任定义框架，对398名煤矿工人进行问卷调查，验证了信任的概念结构及其与不信任、具体工作活动和一般管理者的区分。
This paper presents a theoretical and empirical analysis of the nature of trust at work. Use is made of the facet approach to generate a definitional framework of trust, and this is proposed as a theoretical basis for the analysis of the structural characteristics of trust. Hypotheses regarding the relations between the definitional framework and empirical observations were tested by applying Smallest Space Analysis to analyse data collected from a sample of 398 colliery workmen, using questionnaires developed on the basis of the faceted definition. The results demonstrate strong support for the definitional framework suggested for the concept of trust and its construct validity. The results also suggest a possible distinction workers make between trust and mistrust and, between the specifics of activities to do with the job itself versus managers in general. © 1997 John Wiley & Sons, Ltd.