Designing and Implementing an HR Scorecard
介绍了Verizon公司基于平衡记分卡模型设计并实施的人力资源战略管理系统，通过领先与滞后指标评估HR举措对财务绩效的影响。
Abstract Verizon HR has effectively designed and implemented a strategic management system, which is based upon the balanced scorecard model of Dr. David Norton and Dr. Robert Kaplan of Harvard Business School. The HR Balanced Scorecard was conceived with New Economy organizational dynamics in mind. The scorecard uses a broad range of “leading and lagging” indicators—overall strategy, operational processes, customer perceptions, and financials to evaluate the effectiveness of HR initiatives to the bottom line. The HR Balanced Scorecard provides the means to monitor workforce indicators, analyze workforce statistics, diagnose workforce issues, calculate the negative financial impact, prescribe solutions, and track improvements. © 2001 John Wiley & Sons, Inc.