Feeling the Heat: Effects of Stress, Commitment, and Job Experience on Job Performance
研究银行分行员工的工作压力、组织承诺和工作经验如何影响绩效，发现高承诺和高经验的员工能更有效地将压力转化为销售业绩。
We examine the relationships between bank branch employees' felt job stress, organizational commitment, job experience, and performance. Our findings are consistent with the attention view of stress. Employees with higher levels of affective commitment and higher levels of job experience channeled felt stress more effectively into sales performance. Felt stress had neutral to negative effects on performance for employees with lower levels of commitment and job experience. Commitment, like stress, was more strongly related to performance when employees had more job experience. The results suggest that consideration of moderators of the stress-performance relationship is important both theoretically and practically.