Disputant Reactions to Managerial Conflict Resolution Tactics
通过角色扮演实验，研究了员工对五种上级冲突解决策略的偏好，并比较了阿根廷、多米尼加、墨西哥和美国参与者的反应，发现管理者作为公正调解人或调查法官时效果最好。
This study examined disputants’preferences for supervisory conflict resolution tactics. We identified three research needs. Previous work has (a) been mostly from the manager’s (and not the subordinate’s) perspective, (b) examined only a limited set of possible intervention tactics, and (c) tended to be confined to North American samples. In this role-playing study, we addressed these three needs by examining disputant reactions to five different conflict resolution tactics. In addition, we included participants from Argentina, the Dominican Republic, Mexico, and the United States. The results provide evidence pertaining to the efficacy of some tactics and the problems of others. In particular, managers seem to engender the most positive responses when they act either as impartial facilitators or as inquisitorial judges.