When the going gets rough: A Baldrige Award winner on the line
研究了1990年获鲍德里奇奖的华莱士公司两年后破产的案例，通过访谈CEO揭示过度追求全面质量管理可能导致的负面后果。
Executive Overview In 1990, the Wallace Company became the first small service company ever to receive the Malcolm Baldrige National Quality Award; in 1992, just two short years later, it filed for Chapter 11 and was acquired by Wilson Industries. This success, then failure, of a company dedicated to total quality management (TQM) has raised many eyebrows and caused numerous critics of the Baldrige Award to question both its veracity and its value. Interviews conducted with the former Wallace Company CEO, John Wallace, and Wallace Wilson, CEO of Wilson Industries, suggest that the company's overzealous pursuit of TQM and the Baldrige Award may have contributed to the hard times that followed.