The Breakup of the Bell System: A Case Study in Cultural Transformation
从内部视角描述美国电话电报公司在剥离过程中识别、衡量和改造其文化的关键步骤，并调查管理层和员工对文化变革的适应情况。
From an insider's viewpoint, the author describes the major steps in the American Telephone and Telegraph Company's attempt to identify, measure, and modify its culture during its recent divestiture, perhaps the richest example of cultural transition of any American company. He examines the process that led up to the divestiture and its impact on one of the largest and most complex corporate cultures in American business. A post-divestiture survey detailing the personal responses of the management and employees at AT&T paints a revealing portrait of adjustment and adaptation to cultural change and transformation.