Services Supply Management: The Next Frontier for Improved Organizational Performance
基于CAPS基准研究调查数据，探讨组织如何管理服务采购、当前实践的风险，以及通过增加资源投入来提升服务采购的成本与价值，从而改善供应链和组织绩效。
This article explores how the purchase of services is managed within the organization, the risks associated with current services purchasing practices, and how to improve the professional management of services purchases. Survey data obtained from benchmarking research performed by CAPS Center for Strategic Supply Research reveal that purchasing services is viewed as more difficult than purchasing goods. In addition, while purchasing of services is growing in importance and magnitude, the resources to manage it are not. Accordingly, there are huge opportunities for organizations to improve their services purchasing in terms of cost and value, by dedicating more, and perhaps different, resources to services purchasing. Developing an outstanding capability to purchase services, and to manage that purchase, could truly be the next frontier for improved supply chain and organizational performance.