Best practice interventions: Short‐term impact and long‐term outcomes
通过纵向案例研究八家中小企业，考察短期最佳实践干预能否带来长期可持续改进，发现资源有限的中小企业难以通过此类干预发展出足够能力实现长期变革。
Abstract This paper uses empirical field research to examine whether short‐term best practice interventions (BPIs) can lead to improvements that are sustained in the long term. In addition, this research investigates the implied conflict between striving for short‐term results and achieving long‐term development of capabilities. It also examines the tension between the lack of resources of the typical small and medium sized enterprise (SME) users of BPIs and the time required to develop a critical mass of capability. A longitudinal case‐based study of eight SME contexts examined BPI outcomes and factors leading to short‐ and long‐term success and sustaining best practices. The research identifies factors related to the intervention context, implementation and change‐agent approach. The data indicate that in resource‐limited SMEs BPIs are limited in their ability to develop adequate capability for long‐term change.