Building better bureaucracies
结合组织理论与认知心理学关于技术的研究，提出一套组织设计指南，旨在构建既能保证绩效又能提升员工参与度的官僚体系。
Executive Overview Colloquially speaking, bureaucracy means red tape, over-controlling bosses, and apathetic employees. But large-scale organizations need appropriately designed formalized procedures and hierarchical structure to avoid chaos and assure efficiency, quality, and timeliness. We currently lack theoretical or practical guidelines for building better bureaucracies that can support high levels of both performance and employee involvement. This article combines insights from organization theory and cognitive psychology research on technology to propose a set of organization design guidelines.