When Friends Leave: A Structural Analysis of the Relationship between Turnover and Stayers' Attitudes
研究离职对留任者态度的影响,发现与离职者关系越近的留任者满意度与承诺度越高,强调社会网络结构在微观组织行为中的重要性。
David Krackhardt and Lyman W. Porter It is argued in this paper that macro and micro perspectives can each benefit from the other. To demonstrate this, a current research issue in micro organizational behavior is analyzed with the help of theories in psychology, social psychology, and sociology. The specific question is: What effect does turnover in an organization have on the attitudes of those who remain in the organization? A longitudinal investigation of three fast-food restaurants explored this relationship against the background of the social network structures in each site. Among the findings was that the closer the employee was to those who left, the more satisfied and committed he or she became. The results underscore the importance of the structural context in studying micro phenomena, while at the same time they demonstrate the richness of micro theory in understanding why these phenomena occur.*