A Communication-Rules Approach to Organizational Culture
提出将组织文化视为沟通现象，通过沟通规则视角进行综合，并设计了一种归纳性、多层面的方法来描述组织文化，可行性研究验证了该方法在描述工作群体文化方面的有效性。
Maryan S. Schall This paper suggests that organizations, cultures, and cultural can be synthesized as communication phenomena, using a communication-rules perspective. The synthesis is operationalized by an inductive, multifaceted method designed to test the effectiveness of describing an organizational culture through a composite of its operative communication rules. A feasibility study used the method to describe two work groups of a large organization as cultures. Findings from five sources were summarized to create group-culture descriptions that were then submitted to insiders for evaluation. Members of both groups evaluated the descriptions based on their own group's operative communication rules as the most accurate description of their group as culture and more accurate than descriptions based on the formally sanctioned rules espoused by top management.