Business Process Reengineering: Improving in New Strategic Directions
基于15个再造项目管理者访谈和8个已发表项目证据，探讨了再造与其他改进方式的区别、触发条件及影响实施的因素。
Based on discussions with managers from fifteen different reengineering projects, and supplemented by published evidence from eight other projects, the article discusses what distinguishes reengineering from other performance improvement alternatives, what conditions induce organizations to attempt it, and what factors managers have identified that either interfere with or enable the design and implementation of reengineering projects. Reengineering is difficult and risky, but it is the best option to pursue when organizations discover they must improve along a new strategic trajectory that they have not customarily considered critical.