Skills, Wages, and Productivity in the Service Sector
本书由八位劳动市场经济学家和教育分析专家深入探讨服务业工作转型及其对美国工人教育培训的影响，通过宏观数据和零售及商业服务企业案例，论证尽管低工资就业增长，但整个行业的技能正在提升。
In this book, eight labour market economists and educational analysts take an in-depth look at the ongoing transformation of work in the service sector and the implications this has for the education and training of U.S. workers. Analyzing both macro-level labour market and educational data as well as case studies of firms in retail and business services, the contributors argue that, despite the disproportionate growth of low-wage employment in the services, considerable evidence exists that skills, including those of many low-paid workers, are being upgraded throughout the sector.