Care in Knowledge Creation
指出知识创造是创新的关键，但过程脆弱且充满不确定性和利益冲突，尤其隐性社会知识的创造依赖于组织成员间的强烈关怀，并介绍了管理者促进关怀关系的手段。
Knowledge creation is the key source of innovation in any company. However, it is a fragile process fraught with uncertainty and conflict of interest. The effective creation of new knowledge (especially tacit social knowledge) hinges on strong caring among organization members. Managers have several means to facilitate caring relations, including new incentive systems, mentoring programs, care as an articulated value, project debriefings, and training programs in care-based behavior.