Relationship between quality management practices and innovation
研究了不同质量管理实践与五种创新（激进产品、激进过程、渐进产品、渐进过程和行政创新）之间的直接或间接关系，发现过程管理对所有创新类型都有正向影响。
Abstract The purpose of this study is to examine the associations among different quality management (QM) practices and investigate which QM practices directly or indirectly relate to five types of innovation: radical product, radical process, incremental product, incremental process, and administrative innovation. We test the proposed framework and hypotheses using empirical data from ISO 9001 certified manufacturing and service firms. The results show that a set of QM practices through process management has a positive relationship with all of these five types of innovation. It was found that process management directly and positively relates to incremental, radical, and administrative innovation. Organizational capability to manage processes may play a vital role in identifying routines, establishing a learning base, and supporting innovative activities. The findings also reveal that the value of an individual QM practice is tied to other QM practices. Therefore, highlighting just one or a few QM practices or techniques may not result in creative problem solving and innovation.