Supervising Professional Work under New Public Management: Evidence from an ‘Invisible Trade’
评估新公共管理是否成功用官僚式监督取代了监护式监督，基于英国地方社会服务部门的研究发现，官僚式监督要素发展不均，监护式监督仍占主导。
This paper assesses the extent to which the new public management (NPM) project has succeeded in replacing the custodial mode of professional work supervision with a more bureaucratic approach. The paper conceptualizes the key components of each mode within two ideal types of professional work supervision. It then draws on findings from a study of local‐authority social service departments to consider current arrangements against these ideal type configurations. The findings demonstrate that elements of the bureaucratic mode have emerged unevenly. So far, they have not displaced the emphasis that the supervisors of professional work place on protecting autonomy and limiting management control systems. This suggests that custodial approaches to the supervision of professional work may be more resilient than has been assumed within previous analyses of NPM.