Organizational investments in social capital, managerial coaching, and employee work-related performance
基于408名员工调查数据，发现组织投资社会资本能提升员工绩效、服务承诺和组织公民行为，但管理辅导水平较低时这种关系更强，提示选择性应用发展方法可能更有效。
This survey-based research study explores the influence of managerial coaching behavior on relationships between organizational investments in social capital (OISC) and employee work-related performance. The results obtained from a survey of 408 employees from multiple organizations across a wide range of industries indicate that OISC are positively related to employee job performance, commitment to service quality, and organizational citizenship behavior. However, the results from sub-group analyses also indicate that these relationships are stronger at low to moderate levels of managerial coaching suggesting that selective rather than exhaustive application of the developmental approach may be more effective. Theoretical and practical implications of these somewhat unexpected findings are developed.