Productivity and Efficiency in Human Service Organizations as Related to Structure, Size, and Age.
研究发现高度集权的权威结构是生产力和效率的最强直接决定因素，并探讨了服务质量与数量之间的冲突及其对管理者的启示。
A study of the relationship of productivity and efficiency to the organization's structure, size, and age (or "time") indicated that a highly centralized authority structure is the most powerful direct determinant of productivity and efficiency. Conclusions focus on the pervasive conflict between quality and quantity of services delivered and the implications of this for the human service administrator.