Repairing relationship conflict: how Violation types and culture influence The effectiveness of restoration Rituals
基于戈夫曼的互动仪式理论，本文提出关系修复的仪式过程模型，区分两种关系违规类型，并论证文化如何调节不同违规类型与修复机制的有效性，对研究冲突解决和跨文化管理的学者有参考价值。
Building on Goffman's (1967) notion of interaction rituals, we propose a process model, a causal model, and several propositions about effective relationship restoration behavior following relationship conflict. We conceptualize relationship restoration as a ritualistic process triggered by a violation. We identify two types of relationship violations and show how they are linked to different restoration processes. We also argue that culture governs restoration rituals for different violations. Therefore, effective relationship restoration results from an interaction of the disputants’ cultures, the violation type, and the type of restoration mechanism offered.