DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE
从权变视角出发，区分了全面质量管理中的控制与学习两种机制，探讨了在不同任务情境下如何平衡二者以提升管理效果。
Sim B. Sitkin, Kathleen M. Sutcliffe, Roger G. Schroeder, Distinguishing Control from Learning in Total Quality Management: A Contingency Perspective, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 537-564