‘Afterwards we can understand what went wrong, but now let’s fix it’: How Situated Work Practices Shape Group Decision Making
采用民族方法学视角，分析一家互联网公司的设计实践，发现决策活动嵌入复杂工作实践中，工作实践和组织特征决定了决策的时机、方式和内容，揭示了群体决策的情境性和分布式特征。
The paper proposes an ethnomethodological approach to the study of naturalistic decision making. We present an analysis of design practices in an Internet company, showing that, besides ‘professional design’ of technological systems, designers are continually involved in an activity of maintenance and replanning of these same systems (‘design-in-use’). Through an interaction-based analysis, we describe a serious emergency design-in-use situation. Results show that (1) decision-making activities are not clearly identifiable in ongoing problem-solving action but are embedded in complex work practices; (2) work practices and organizational features shape when, how and which decisions are made, underlying the situated character of the decision-making process; (3) considering the group of designers as unit of analysis allows the complex and distributed nature of decision making in organizations to be described.