The Trust Catalyst in Family-Owned Businesses
研究发现家族企业中常有一人充当信任催化剂，他们未必是家族成员且通常没有正式职权，却能提升家族和组织的信任水平。基于对七家多代企业60多人的深度访谈，揭示了信任在家族企业系统中发展、运作和扩大的机制。
Trust patterns in family-owned businesses are frequently catalyzed by one person. Such individuals are sometimes, but not always, family members who initiate, maintain, and help create higher trust for both the family and the organization. These Trust Catalysts often have little or no formal hierarchical authority in the business. To examine their influence on trust levels, we conducted in-depth interviews with more than 60 people from seven multigenerational companies and backed these findings with data from earlier pilot case studies. Their practices helped us to understand how trust develops, operates, and even expands within family business systems.