通过感知服务质量和顾客满意度评估游客行为意向
Assessing tourist behavioral intentions through perceived service quality and customer satisfaction
JOURNAL OF BUSINESS RESEARCH · 2006
被引 389
人大 A-ABS 3
- María Elisa Alén González 通讯
- Lorenzo Rodríguez Comesaña
- José António Fraiz Brea
旅游管理服务营销消费者行为满意度研究