Power and Organizational Transformation through Technology: Hybrids of Electronic Government
基于英国地方政府现代化项目的实地研究，分析了技术如何推动公共服务组织转型，并探讨了权力与混合性在新组织形态（前台联络中心和后台服务部门）中的作用。
This paper considers the UK Government's major modernization programme for local government and its aim to use technology to bring about a radical transformation in the delivery of public services by joining up hitherto separate service departments and focusing the organization of services around the citizen. Drawing upon empirical fieldwork in the North of England, the paper seeks to shed light on the realization and operation of modernization and considers the issues of power and hybridity involved in the emplacement of new organizational configurations (`front office' contact centres and `back office' service departments) to handle citizen inquiries.