如果你安装了，他们会用吗？理解酒店顾客为何从自助服务技术中“技术暂停”

If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology

• IpKin Anthony Wong
• Mark S. Rosenbaum · 北伊利诺伊大学 通讯