Managing Concealable Stigmas at Work
综述心理学、社会学和管理学文献,提出一个多层次的工作场所身份管理行为模型,解释员工如何根据情境和自身倾向决定是否披露隐藏的污名身份。
Many employees possess inconspicuous identities that are stigmatized. At work, a context wherein impression management concerns are salient, these individuals face decisions about when, how, and to whom to disclose their concealable stigmas with important consequences for the way individuals experience work. In the following review, we integrate findings from psychological, sociological, and management literatures pertaining to the management of concealable stigmas. We further push the boundaries of this evidence to develop a multilevel model of workplace identity management behavior. That is, we conceptualize identity management as a within- and between-person phenomenon, accounting for the notion that identity management behaviors will vary as a function of the situation but that people will also exhibit identity management behavioral averages, tendencies, and accumulation that facilitate meaningful comparison among employees. Throughout the review, we highlight common themes, clarify inconsistent findings, and call attention to several fruitful areas we see ripe for future research.