Development of a Tool for Measuring and Analyzing Computer User Satisfaction
通过文献和关键事件访谈识别出39个影响计算机用户满意度的因素，并采用语义差异量表设计问卷，经测试验证其有效性和可靠性。
This paper reports on a technique for measuring and analyzing computer user satisfaction. Starting with the literature and using the critical incident interview technique, 39 factors affecting satisfaction were identified. Adapting the semantic differential scaling technique, a questionnaire for measuring satisfaction was then created. Finally, the instrument was pilot tested to prove its validity and reliability. The results of this effort and suggested uses of the questionnaire are reported here.