Some Cautions on the Measurement of User Information Satisfaction*
以92名管理者为对象，比较了广泛使用的13项用户信息满意度量表与四个总结性问题的重测信度，发现总结性问题更可靠，提醒研究者和实践者在测量用户信息满意度时需谨慎。
ABSTRACT User information satisfaction (UIS) is important because of its potential effects on MIS department goals, quality of user work life, and extent of voluntary usage of systems. Reliable measurement of UIS is important for providing evaluative information for both researchers and practitioners. This study used 92 managers and executives as subjects to compare the test/retest reliability of a widely used, 13‐scale UIS instrument together with four summary questions under experimental and control conditions. The summary questions behaved more reliably than the detailed questions for all groups, perhaps because of problems with scale units and origins and with item heterogeneity. This suggests that researchers need more reliable measures of UIS and that practitioners need to exercise caution when collecting and interpreting UIS scores.