Franchised and Small, the Most Beautiful of All; HRM and Performance in Plural Systems
研究了一个多元零售系统中171个门店的人力资源管理行为与绩效，发现加盟店的人力资源管理强度较低但绩效更好，且小型门店绩效更优。
Franchising is particularly present in industries in which human resources play a vital role. However, little is known about human resource management (HRM) in a franchising context. This study investigates HRM behavior and performance using a sample of 171 units within one plural retailing system. The results lend support to the agency and entrepreneurial perspectives; franchised units have a relatively low HRM intensity but superior HR performance. We also find a negative relationship between unit size and performance, moderated by type of unit ownership. We conclude that when it comes to HR performance, the units that are franchised and small are the most beautiful of all.